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Version 1.0 · effective from 21/09/2026
1.1. The Roundabout platform (the “Platform”) is provided by Roundabout S.r.l., Corso Castelfidardo 30/a, 10129 Turin, Italy, VAT no. 12027720015 (“Roundabout”, “we”). Contact: [email protected].
1.2. These Terms govern use of the Platform by the organisation that creates a workspace and by the people who access it (the “Customer”, “you”). Together with the Privacy Notice and the Data Processing Agreement (section 13) they form the entire agreement between the parties regarding the Platform.
1.3. The Platform is reserved for businesses and professionals acting for purposes related to their own activity. It is not offered to consumers. By registering you declare that you act in that capacity and that you have authority to bind the organisation you register for.
1.4. The Platform allows you to analyse public creator profiles, prepare campaign quotes and, if you choose, activate creator marketing campaigns managed by Roundabout. Managed campaigns are a separate service, also governed by their own terms (section 7).
2.1. To use the Platform you create a personal account with a verified email address. Credentials are personal: you are responsible for keeping them safe and for everything that happens through your account. If you suspect unauthorised access, write to us immediately.
2.2. Each account belongs to one or more workspaces (each a “Workspace”). Whoever creates a Workspace owns it and may invite other people, assign roles and revoke access. The Customer is responsible for the conduct of the people it invites.
2.3. A Workspace on the Free plan is created with an email address on the company domain. Addresses on generic mail services (for example Gmail or Outlook) are not accepted. One Free Workspace per company domain is allowed. People invited into an existing Workspace may use any address.
2.4. You undertake to provide true and up-to-date information, including invoicing details.
2.5. You may delete your account at any time from the Account page, as described in the Privacy Notice.
3.1. Each Workspace has a plan: Free or Pro (paid). What each plan includes, including usage quotas and limits, is set out on the Platform’s Pricing page at the time of subscription.
3.2. Quotas are measured per Workspace, not per person. When a quota is exhausted the feature is blocked until the refresh indicated in the Platform. We may grant temporary exceptions to individual Workspaces.
3.3. We may change the content, quotas and features of the Free plan at any time. Changes that reduce the Pro plan apply from the following renewal, with at least 30 days’ notice.
3.4. There is no free trial of the Pro plan: the Free plan serves that purpose.
4.1. The Pro plan costs €99 per month or €990 per year, excluding VAT, paid in advance. The price in force at the time of subscription applies. A price change applies from the following renewal, with at least 30 days’ notice: if you do not accept it, you may cancel before renewal.
4.2. Online payment is handled by Stripe. Roundabout neither receives nor stores card details. Pro may also be subscribed by direct agreement, with payment against an invoice.
4.3. We issue electronic invoices to the billing details you provide. You are responsible for their accuracy, including the SDI recipient code or certified email address.
4.4. Fees paid are non-refundable, except as provided by mandatory law or expressly by these Terms. We may grant refunds at our discretion.
5.1. The Pro subscription renews automatically at the end of each period (month or year) for an equal period, unless cancelled.
5.2. You may cancel at any time from the Platform. Cancellation takes effect at the end of the period already paid for: until then the Pro plan remains active. No refunds are given for the unused part of the period.
5.3. You may switch from monthly to annual billing at any time, with a pro-rata charge. Switching from annual to monthly takes effect at renewal.
5.4. If a payment fails, the Pro plan remains active for 7 days and we notify you in the Platform. If payment is not settled within that period, the Workspace reverts to the Free plan.
6.1. When the Pro plan ends — through cancellation, non-payment or expiry of a direct agreement — the Workspace is not closed: it reverts to the Free plan and its quotas apply from that moment.
6.2. Full analyses carried out on the Pro plan remain available read-only for 90 days. After that the sections not included in Free are locked again, but the data is not deleted: a new subscription reopens them.
6.3. Quotes remain visible; new PDFs cannot be generated. New exports and shares use the Roundabout brand. Links already shared under your brand remain as they are until the quote expires.
6.4. The end of the Pro plan has no effect on campaigns already activated.
7.1. From any plan you can generate a quote and activate a campaign managed by Roundabout. The campaign is a service separate from the plan: it does not alter the plan’s quotas or content, and does not depend on its duration.
7.2. The campaign price is the one set out in the quote, calculated by the Platform according to the scenario chosen. The quote is valid for 15 days from generation. Result forecasts, creator data and estimates contained in the quote are indicative and do not constitute a guarantee of results.
7.3. The campaign is activated when you confirm the scenario. Execution, payments, content usage licences, exclusivity, approvals and cancellation are governed by the General Terms for Managed Campaigns and by the accepted proposal or quote, which prevail over these Terms as regards the campaign.
7.4. In managed campaigns you approve the creator shortlist proposed by Roundabout and the content within the agreed timeframes. You do not have access to Roundabout’s creator database.
7.5. Campaign payments are made outside the Platform, as set out in the proposal or campaign contract.
7.6. The campaign workspace, the analyses of the campaign’s creators and the reports remain available read-only after the campaign closes, regardless of plan.
8.1. You may use the Platform only to evaluate creators, prepare quotes and manage creator marketing campaigns, for your own business or that of your clients.
8.2. The following are not permitted:
9.1. Creator analyses are based on information published by creators on social networks and on processing, including with artificial intelligence tools. They are assessments and estimates: they may contain errors or be out of date, and they do not replace your own judgement.
9.2. Scores and indices (for example brand safety, potential index, affinity) are support tools. Decisions on which creators to engage are yours.
9.3. Creator information is personal data. You may use it only to evaluate and select creators for your campaigns, in compliance with the GDPR. If you contact a creator or process their data outside the Platform, you do so as an independent controller and are responsible for it.
10.1. With the Pro plan you may present quotes and reports under your organisation’s brand and details, and quote your client a price that includes your own mark-up.
10.2. You are solely responsible for the relationship with your client, the price you charge them and the information you give them. The campaign price set out by the Platform remains due to Roundabout regardless of that mark-up.
10.3. You warrant that you have the right to use the trade marks and logos you upload to the Platform.
11.1. The Platform, the software, the analysis and calculation models, the databases and the Roundabout trade marks belong to Roundabout or its licensors. Under these Terms you receive only a non-exclusive, non-transferable licence to use them, for the duration of the relationship and within the limits of your plan.
11.2. The content you upload (briefs, logos, documents) remains yours. You grant us the right to use it solely to provide you with the Platform and the services requested.
11.3. You may freely use the quotes and reports generated for you in your business and with your clients, subject to sections 8 and 9.
11.4. If you send us suggestions or feedback about the Platform, we may use them freely to improve it, with no obligation to you.
12.1. Some features use third-party artificial intelligence models, via API, to analyse content and text. Those suppliers do not use this data to train their models.
12.2. Prices, quotes and forecasts are calculated by rules defined by Roundabout, not generated by artificial intelligence models.
13.1. We process the personal data of Platform users as described in the Privacy Notice, and creator data as described in the Privacy Notice for Creators.
13.2. For personal data you upload to the Platform on your own behalf, you are the controller and Roundabout acts as processor. The relationship is governed by the Data Processing Agreement (DPA), which forms part of these Terms.
13.3. You warrant that you have a valid legal basis for the personal data you upload and that you have informed the data subjects.
14.1. We do our best to keep the Platform available and working correctly, but we do not guarantee uninterrupted or error-free operation. There may be interruptions for maintenance, updates or causes beyond our control, including the services of social networks and third-party suppliers.
14.2. We may change, add or remove features to improve the Platform. If a change significantly reduces the Pro plan, section 3.3 applies.
15.1. To the extent permitted by law, Roundabout is not liable for indirect or consequential loss, such as loss of profit, loss of commercial opportunity or of customers, nor for campaign results as against forecasts and estimates.
15.2. Roundabout’s total liability in connection with the Platform may not exceed the amounts paid by the Customer for the Pro plan in the 12 months preceding the event. For the Free plan, it may not exceed €100.
15.3. These limitations do not apply in cases of wilful misconduct or gross negligence, nor in the other cases where the law does not permit them (Article 1229 of the Italian Civil Code).
15.4. The Customer indemnifies Roundabout against third-party claims, including from creators and the Customer’s own clients, arising from breach of these Terms or from use of the Platform’s data beyond the limits of section 9.
We may suspend access to an account or a Workspace, including without notice, where there are serious indications of a breach of sections 8 or 9, of fraudulent use, or of risks to the security of the Platform or of other customers. We will tell you the reason as soon as possible.
17.1. The relationship lasts as long as the Workspace exists. The Customer may withdraw at any time by deleting the Workspace or the account; for Pro, section 5.2 applies.
17.2. Roundabout may withdraw on 30 days’ notice by email. If we withdraw during a Pro period already paid for, without any breach by you, we refund the unused part.
17.3. Roundabout may terminate the relationship with immediate effect, under Article 1456 of the Italian Civil Code, in the event of a breach of sections 8, 9 or 10.3, or of non-payment beyond the period in section 5.4.
17.4. On termination, data is handled according to the Privacy Notice. Before deleting your account you can download your data from the Account page.
We may amend these Terms. Significant changes will be communicated to you by email or in the Platform at least 30 days before they take effect. If you do not accept them, you may withdraw before that date; for Pro, cancellation takes immediate effect and we refund the unused part of the period. If you continue to use the Platform after that date, the changes are deemed accepted.
These Terms are governed by Italian law. The Courts of Turin have exclusive jurisdiction over any dispute.
Under Articles 1341 and 1342 of the Italian Civil Code, the Customer declares that it has read and specifically approves the following clauses: 3.3 (changes to plans); 4.1 (price variation); 4.4 (exclusion of refunds); 5.1 (automatic renewal); 5.4 and 6 (effects of non-payment and of the end of the Pro plan); 14 (availability of the Platform); 15 (limitation of liability and indemnity); 16 (suspension); 17.2 and 17.3 (Roundabout’s withdrawal and termination); 18 (changes to these Terms); 19 (exclusive jurisdiction).
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